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 Popular questions
Is this site secure?
All web pages ask you for sensitive information and sometimes people want to know if the site is secure or not. Shopping on our site is safe and secure. Please see the full details on how we protect your privacy and personal information:
1. The information we collect
We believe it's important for you to know what types of information we collect when you use our site. The information includes your Email, Name, Street Address, Post Code, City, Country, Telephone Number, Password and so on. Personally identifiable information consists of information that is unique to you, such as credit card number and bank account numbers. The information is unique to you. 
2. The use of information
Registration and Ordering:
During registration, you will be prompted to provide us your name, shipping and billing address, phone number, email address and credit or debit card number. In addition, we may also ask you for your country so that we can comply with applicable laws and regulations, and we might also ask for your gender. These types of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use the personal information you provide us with to contact you.
3. Privacy Security
We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. We use the latest in encryption technology, and all employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities.

Why to choose mauritiusmart.com?
Online shopping has become a popular shopping method ever since the internet has declared a takeover. Mauritiusmart.com gives the opportunity to clients to have a Mauritian shop online. This online shop makes mostly made in Mauritius products accessible through the whole world. It helps save time, energy and money too. The shop is available 24/7and it is easy to search for articles. 

How to buy on mauritiusmart.com?
Buying on mauritiusmart.com is easy. You just have to select the item you want to buy by clicking on the “Add to Cart” button. Then you can either continue shopping or go to your cart and pay the article(s). 

Do you ship internationally?
The aim of the company is to empower Mauritian articles throughout the whole world. So yes we ship internationally to give the opportunity to all lovers of our little paradise to get a Mauritian’s shop within hands.

Is the shipping included in the price?
The price that we put includes the shipping price. We are here to facilitate the buying experience of clients by make shopping easier and funnier. So we chose to put only one price which will cover all costs and not confuse clients with different prices.
Managing Account 
How to sign up in mauritiusmart.com?
Signing up is easy, you have to click on the “SIGN UP” button found on the top of the web page. Then a form will appear with these different fields to fill: E-mail ID, Password, Confirm Password and mobile number. When you have  filled all the required boxes, please click on the box “I agree with the company terms & conditions to continue” and then kindly press “submit” button; a message box will appear “Registration successful. Thank you for being part of Germania Ltd... Happy Shopping!!!”

Registration fails. What to do?
Registration fails for only one reason, i.e. the information filled is wrong. Please check the information you have inserted and correct the wrong one(s).

How to sign in?
In order to sign in you must be a member first. If it is not yet done, kindly sign up and if you are already a member press on the sign in button at the top of the webpage. Then fill the security login area with your E-mail ID and Password and click on “SIGN IN” button.

What to do if I forget password?
You forgot your password no panic. Press on “Forgot Your Password?”, this will help you to reset your password and a new password will be sent on your E-mail. Afterwards feel free to get the password in your email and login to mauritiusmart.com to enjoy our Mauritian products.  

Login fail. What to do?
In this case the E-mail ID or/and Password entered is/are wrong. You are advised to insert the right E-mail ID or/and Password and the login will be successful. In case you have forgotten your password see “What to do if I forget password?”

How to improve your account security?
Important: If you suspect that an unauthorized party has already accessed or attempted to access your account, please contact us immediately.
The following tips are proven ways to improve your account security: 
?Set a secure password.
?Never give any personal information such as your account details (username and password) or bank account numbers by email or to non-mauritiusmart websites.
?If you receive a suspicious email pretending to be from mauritiusmart, don't click any links or reply with any personal information. 
?Keep your computer's anti-virus, anti-spam, and other security software up to date. Some computer viruses steal your password and financial account information. For this reason, it is recommended that you install anti-virus software and update it on a regular basis. A firewall is a system designed to prevent unauthorized parties (usually referred to as "hackers") from gaining access to sensitive information stored on your computer.
?Sign in to mauritiusmart.com regularly. Signing into mauritiusmart.com ensures your account information stays current.
? Be cautious when you receive requests for private or sensitive information. Never click on links in emails to access mauritiusmart web pages if you suspect the message might not really be from us. Avoid filling out forms in email messages that ask for your personal information, such as your Email ID, password and credit card information. Most sign-in pages can be identified by addresses that begin with http://mauritiusmart.com/reg.aspx?ID=a2GSpnDbruI=

What is a safe password?
A safe password is one that is difficult to be hacked. The following guidelines will help you to set a secure password:
?Use a combination of letters or numbers e.g. sandy28, with no spaces between 
?Use multiple words and numbers without spaces e.g. dylanzele84
?Never use single words that can be found in any dictionary e.g. director or Barbie
?Never use personal information others can easily obtain or guess. e.g. your name, phone number, or birth date.
?Change your mauritiusmart.com password from time to time.
?Never use your email address as the password.
?Never use common passwords e.g. 123456 or ABCDEF.

How can I keep my passwords secure and confidential?
 Tips to Keep Your Passwords Secure
1.  Don't reveal passwords to others
Keep your passwords hidden from everyone, who could pass them on to other less trustworthy individuals.
2.  Protect any recorded passwords
Be careful where you store the passwords that you record or write down.
Don't store passwords on a file in your computer, because criminals are most likely to look there first.
Don't carry passwords around in your wallet or hide them under obvious places, such as your keyboard.
Don't leave a record/written message of your passwords anywhere that you would not leave personal information (esp. in a public place etc).
3.  Never provide your password over e-mail or in response to an e-mail request
Any e-mail message that requests your password or requests that you to go to a Web site to verify your password is almost certainly a fraud.
This includes requests from trusted companies or individuals. E-mail can be intercepted in transit, and e-mail messages that request information might not be from the senders they claim.
Internet "phishing" scams use fraudulent e-mail messages to entice you to reveal your user names and passwords, steal your identity, and more. Learn more about phishing scams and how to deal with online fraud.
4.  Do not type passwords on computers that you do not control
Computers in public places, such as at internet cafes, computer labs, shared systems, kiosk systems, conferences, and airport lounges should be considered unsafe for any personal use other than anonymous Internet browsing.
Do not use public computers to visit chat rooms, check online e-mail for bank balances, business emails, or any other personal financially-based accounts that require you to enter a username and password.
Criminals can purchase keystroke logging devices for very little money and they take only a few moments to install. With these devices malicious users can gather information typed on a computer from across the Internet—your passwords and pass phrases are worth as much as the information that they protect.
5.  Use more than one password
Use different passwords for different websites and services.
If any of the computers or online systems using a particular password are compromised, all of your other information protected by that same password should be considered compromised as well.

Do I need a particular computer or Web browser?
No, you just need a computer with a modem, Web browser software (such as Internet Explorer, Google Chrome Firefox Online browser).
What problems will I face shopping online with my old browser or old computer?
The biggest problem is speed.
If you happen to go to a site that uses a lot of large graphics, the pages will take quite a while to download. 

Do I need to register before buying an order?
Yes, you do. You can easily create your own mauritiusmart profile by signing up. Please make sure that the E-mail ID is valid and that the password is a safe one if you are not sure see “What is a safe password?”

How to shop online?
These are the steps to follow in order to shop:
?To Register or sign in
?Choose the product(s) you want to buy
?Add the product(s) to your cart
?Check out and finalize your bag
?Pay for the product(s)
?Receive the order 
?Easy and simple and accessible to all one.

Refining your search.
You can narrow down your product search by using keywords or terms. This will help you save time.

How many times does it take to get my product?
Product takes one to four weeks to be delivered depending on the country the client is. 

I didn’t receive my product? 
The delay for receiving a product is one to four weeks depending on the country you are. But if after this delay you don’t received your item Call us on our Phone No: +230 5738 5060 or Mail us at: info@mauritiusmart.com. We would be glad to look for a solution.

The Item I get doesn’t match the one I purchase.
We at mauritiusmart.com treat our commands with all the serious possible but sometimes with all these commands we can make an error and if it is the case we want to apologise for that. But there is no way to panic if it is the company error we would fix the problem. Call us on our Phone No: +230 5738 5060 or Mail us at: info@mauritiusmart.com and we will find a solution.

Is the size of the products based on UK or USA standard?
The website uses UK size for all garments. See chart:
TED SIZE1234567
UK Size34363840424446
European Size44464850525456
USA Size34363840424446
Australia Size34363840424446

How about quality of the products?
The products sold at mauritiusmart.com are best quality products. We take real life photos showing exactly how the product is and we provide relevant product features to help shoppers have a clear view both of the product and its quality.

How do I known if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

Can I cancel an order?
Yes it can be done. For this case contact between the client and us is very important in order to know and to find a solution for the problem the client encounter. 

How to delete or adding?
 To delete an item in the chart is easy. You have to go to cart then click on remove “ ” and the product will be removed.
To add an item you have to click on “add to cart” button and the product will be put in cart.

How to track my order?
When your purchase will be shipped, a tracking number will appear. You can track your order on shipping company’s website with the tracking number provided.
NOTE: It may take some hours for the tracking information to be update.

Do you restock items that are sold out?
Most items are restocked but unfortunately there are some items that can’t be restock. You may contact us for more details.

Returns & Refunds policies.
Product once sold is not refundable or replaceable only in case of defect or error from the company itself.

Is there warranty on your products?
We make no representations or warranties, either expresses or implied, of any kind with respect to products sold on the mauritiusmart.com site. We expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.

What can I do if I were a victim of phishing?
If you were unable to sign in to your account due to any phishing activities please inform us immediately then as a precautionary measure, you can reset your account password and delete products/Buying Requests that were not displayed by you (if applicable). Scammers may use your account to display their products.

What is PayPal?
It is a secure and trustworthy payment processing service which allows you to shop online. Paypal can be used at mauritiusmart to purchase items. PayPal uses industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key. Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. 

 Protection of payment.
Mauritiusmart uses PayPal for payment. To know more about PayPal see “What is PayPal?”

What are the methods of payment?
Payment is done by PayPal which accepts Credit and Debit card.

Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

How can I make sure you are not a fraudster? 
We are a registered company. We are here to work with you in the long term. Thank you for your collaboration and understanding.
Please feel free to contact us if you have any questions.
Payment fails.
There can be various reasons why payment is not accepted. The following are some reasons:
?The card security code failed
There is a possibility that you entered an incorrect code. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct code and try again.
?Insufficient fund
      If you meet this problem please make sure that you have sufficient funds in your account and the payment for your order does not exceed your credit limit. 
?Exceed limit
      Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.